Stakeholder Engagement

KIOXIA Group's business activities involve relationships with diverse stakeholders, as outlined below.

Here we clarify our relationships with our major stakeholders, the relationship between KIOXIA Group and each stakeholder, the points of dialogue, and examples of communication.

Major Stakeholders

Stakeholders Relationship with KIOXIA Group
We sell a wide range of memory and SSD products around the world. These are mainly used in smartphones, laptop PCs, data centers, and data servers.
  • Toshiba Corporation (40.64%)
  • BCPE Pangea Cayman, L.P. (25.92%)
  • BCPE Pangea Cayman2, Ltd. (14.96%)
  • BCPE Pangea Cayman 1A, L.P. (9.37%)
  • BCPE Pangea Cayman 1B, L.P. (5.99%)
  • Hoya Corporation (3.13%)
Total 100.00%

 

Note: Above shows the voting shareholding ratios as of August 27, 2020.
We deal continuously with some 600 suppliers worldwide (as of March 31, 2021)
About 13,600 people work in KIOXIA Group companies (as of March 31, 2021)
In carrying out our business operations, we respect the cultures, history and customs of people in each country or region.
We observe the laws and regulations of the respective countries and regions in which we do business.
We cooperate with and draw on the strength of NPOs and NGOs in areas such as the environment, human rights and our contribution to society, and always endeavor to engage in constructive dialogue with them.
We are tackling climate change and other environmental challenges so that the habitats of diverse life-forms, including our own descendants, can be maintained.

Customers

Key responsibilities
  • Providing safe, secure products and services that offer great value
  • Providing appropriate product information
  • Offering excellent customer relations and support
Major means of identifying stakeholders' views and requests
  • Routine sales activities
  • Call center contact (phone, email, etc.)
Stakeholder point of contact Corporate Sales & Marketing Headquarters and each division

Communication Method and Case Study

Education and Training of Employees on Dealing with Customers

We provide e-learning for employees aimed at improving customer satisfaction. In FY2020, we held e-learning sessions for KIOXIA Group employees in Japan under the theme of “The Enhancement of Customer Satisfaction.”

Sharing and Reflecting on Customer Feedback

We receive comments and requests for products and services in our daily operations; these are shared among relevant personnel including top management and used to improve product quality and adjust our service offerings.

Shareholders/Investors

Key responsibilities
  • Disclosing information in a timely and appropriate manner
Major means of identifying stakeholders' views and requests
  • Press releases
Stakeholder point of contact Legal Affairs Division, Corporate Planning Division, and Investor Relations Division

Suppliers

Key responsibilities
  • Selecting suppliers fairly and engaging in fair trading practices
  • Respecting human rights, promoting labor and environmental management in the supply chain
Major means of identifying stakeholders' views and requests
  • Routine procurement activities
  • Partners’ Day (to explain our procurement policies)
  • CSR survey, audit, guidance
  • Business Partner Hotline
Stakeholder point of contact Procurement Division

Communication Method and Case Study

Requesting Suppliers to Undertake CSR Management

We ask suppliers to undertake their own CSR management through regular events that we call Partners’ Days, where we explain our procurement policies and daily procurement operations. We also conduct surveys of suppliers based on the RBA Code of Conduct to confirm the status of their compliance.

 

Employees

Key responsibilities
  • Respecting human rights
  • Maintaining appropriate employment and labor-management relations
  • Conducting fair assessment, treatment, and development of human resources
  • Respecting diversity
  • Supporting diverse working styles
  • Ensuring occupational health and safety
Major means of identifying stakeholders' views and requests
  • Dialogue, information exchange meetings
  • Labor-Management Congress
  • Employee engagement survey
  • Risk hotline
Stakeholder point of contact Human Resources & Administration Division, Legal Division, and Corporate Planning Division

Communication Method and Case Study

Messages from Top Executives

In FY2020, KIOXIA's president and top-level executives shared videos with employees outlining our management vision and strategies; they were shown via video conferences and via our intranet at the beginning of each half semester.

The aim was to maintain and improve employee motivation by directly delivering emails in a timely manner to all employees in order to share accurate information about management decisions that affect the whole company.

Promoting Employee-Management Dialogue

KIOXIA respects internationally recognized human rights to the fullest extent, including the International Bill of Human Rights (Universal Declaration of Human Rights and International Covenants on Human Rights) and the core labor standards specified by the International Labor Organization, and we support the basic principles of the United Nations Guiding Principles on Business and Human Rights and the OECD Guidelines for Multinational Enterprises, and we work to ensure that our employees enjoy fundamental labor rights. The labor agreement concluded with the KIOXIA Labor Union stipulates that the Labor Union has three basic rights - the right to association, the right to collective bargaining, and the right to act collectively.

At the KIOXIA Labor-Management Congress held every six months, KIOXIA discusses its business policies with representatives of the Association of KIOXIA Unions in Japan.

Moreover KIOXIA and representatives of the Association of KIOXIA Union in Japan hold wage negotiation in every spring, consequently KIOXIA pays higher than legal minimum wage to employees.

KIOXIA Group companies overseas hold similar discussions with their labor unions or employee representatives in accordance with the laws and regulations of the countries and regions in which they operate.

Employee Engagement Survey and Disclosure of Results

KIOXIA regularly conducts employee engagement surveys in order to solicit feedback from employees, and to periodically monitor the level of employees’ understanding of, and agreement with, the company's policies.

We share the survey results with employees, and our president sends a message addressing and commenting on these; in this way we leverage the survey to create a more open corporate culture.

 

Local Communities

Key responsibilities
  • Stimulating local economies
  • Respecting different customs and cultures
  • Contributing to cultivating the scientists and engineers of the future
  • Engaging in social contribution activities in local communities
  • Preventing accidents and disasters at business sites
Major means of identifying stakeholders' views and requests
  • Dialogue, information exchange meetings
  • Science classes, research scholarships
  • Factory visits
  • Holding summer festivals to promote communication with residents and to revitalize communities
  • Providing opportunities for community workshops to sell their products
  • Employee participation in community activities
Stakeholder point of contact Each business site

Communication Method and Case Study

Environmental Communication

We communicate with local communities about our environmental efforts by means of such initiatives as factory visits and by holding classes at elementary schools. We do this so that a wide range of stakeholders, such as the communities around Yokkaichi Plant—including schools, students, customers, and other companies—can learn about KIOXIA Group's activities.

Supporting Local Community Development

KIOXIA Group sees it as our responsibility as a good corporate citizen and as a member of the local communities to not just leverage our business activities to address issues faced by those communities, but to engage in business activities that are rooted in the area, such as promoting local employment and trade with local companies.

KIOXIA Group offers internships to enable students to experience working and the enjoyment of manufacturing.

Contributions to Society

As a good corporate citizen, KIOXIA Group strives to build better relationships with the communities where we conduct our business.

At the eco-charity bazaar that our Yokkaichi Operations plant has been hosting since 2007, we recycle unwanted household goods and donate all profits from the bazaar to the Yokkaichi City Greening Fund.

In FY2020, we collected and donated approximately 29,000 contact lens cases through an activity promoting corneal transplants.

 

Governments/Public Bodies

Key responsibilities
  • Complying with laws and regulations, and paying taxes
  • Supporting government policies that address social issues
Major means of identifying stakeholders' views and requests
  • Dialogue and proposals via economic associations and industry bodies
Stakeholder point of contact Each business site and Corporate Planning Division

Communication Method and Case Study

Job Creation and Tax Contribution

KIOXIA Group is expanding its business around the world. The jobs we create help support local communities, especially production facilities that employ large numbers of local people.

By paying taxes in accordance with national laws and regulations, Group companies and their employees make an economic contribution to the countries and regions where they operate.

Participation in Industry Associations

KIOXIA actively participates in the activities of Keidanren (Japan Business Federation), the Japan Electronics and Information Technology Industries Association, and other industry organizations, to help address various social issues.

NPOs/NGOs

Key responsibilities
  • Collaborating on and helping to solve global social issues
  • Collaborating on corporate citizenship
Major means of identifying stakeholders' views and requests
  • Dialogue through collaboration
  • Exchange of views during stakeholder dialogue
Stakeholder point of contact Each business site and Corporate Planning Division

Global Environment

Key responsibilities
  • Mitigating climate change
  • Reducing waste discharge
  • Reducing release of chemicals
  • Conserving biodiversity
Major means of identifying stakeholders' views and requests -
Stakeholder point of contact Environment Planning Promotion Group