Stakeholder Engagement


KIOXIA Group's business activities involve relationships with diverse stakeholders as outlined below.
Here we clarify our relationships with our major stakeholders, the relationship between KIOXIA Group and each stakeholder, the points of dialog, and examples of communication.

Major Stakeholders

Stakeholders Relationship with KIOXIA Group
Customers We sell a wide range of memory and SSD products around the world. They are mainly used in smartphones, laptop PCs, data centers and data servers.
Shareholders/Investors BCPE Pangea Cayman, L.P. (49.9%), Toshiba Corporation (40.2%), Hoya Corporation (9.9%) (as of March 31, 2019)
Note: Based on ownership of voting rights
Suppliers We deal continuously with some 500 suppliers worldwide. (as of March 31, 2019)
Employees Approximately 12,000 people work for KIOXIA Group. (as of March 31, 2019)
Local communities In carrying out our business operations, we respect the cultures, history and customs of people in each country or region.
Governments & public bodies We observe the laws and regulations of the respective countries and regions in which we do business.
NPOs/NGOs We cooperate with and draw on the strength of NPOs and NGOs in areas such as the environment, human rights and social contributions to society, and always endeavor to engage in constructive dialogue with them.
Global environment We are responding to climate change and other environmental challenges so that the habitats of diverse life-forms, including our own offspring, can be maintained.

Customers

Customers
Key responsibilities
  • Providing safe, secure products and services that offer great value
  • Providing appropriate product information
  • Offering excellent customer relations and support
Major means of identifying stakeholders' views and requests
  • Routine sales activities
  • Call center contact (phone, email, etc.)
Stakeholder point of contact Corporate Sales & Marketing Headquarters, Each division

Communication Method and Case Study

Education and Training of Employees on Dealing with Customers

We provide e-learning for employees aimed at improving customer satisfaction. In FY2018, we held e-learning sessions for KIOXIA Group employees in Japan, the theme of which was “Enhancement of Customer Satisfaction”.

Sharing and reflecting on Customer Feedback

We receive comments and requests for products and services in our daily operations, which are shared among related personnel including top management, and use them to improve product quality and adjust our services.

Shareholders/Investors

 Shareholders/Investors
Key responsibilities
  • Disclosing information in a timely and appropriate manner
Major means of identifying stakeholders' views and requests
  • Timely disclosure, press releases
  • Meetings with Investors based on individual request
Stakeholder point of contact Legal Affairs Division, Business Planning Division

Communication Method and Case Study

Communication with Media and Securities Analysts

In FY2018, we held a ground-breaking ceremony for KIOXIA Iwate in July and a tour for the media in conjunction with a ground-breaking ceremony for 6th Fabrication Plant and the Memory Development Center at Yokkaichi Plant in September. In addition we respond to individual requests from institutional investors and securities analysts.

Suppliers

 Suppliers
Key responsibilities
  • Selecting suppliers fairly and engaging in fair trading practices
  • Respecting human rights, promoting labor management and environmental management in the supply chain
Major means of identifying stakeholders' views and requests
  • Routine procurement activities
  • Briefing session on procurement policy
  • CSR survey, audit, guidance
  • Clean Partner Line
Stakeholder point of contact Procurement Division

Communication Method and Case Study

Requesting Suppliers to Undertake CSR management

We ask suppliers to undertake their own CSR management through regular meetings where we called Partner’s Day to explain our  procurement policy and daily procurement operations. In addition, we conduct surveys of suppliers based on the RBA Code of Conduct to confirm the status of their compliance.

Employees

 Employees
Key responsibilities
  • Respecting human rights
  • Maintaining appropriate employment and labor-management relations
  • Conducting fair assessment, treatment and development of human resources
  • Respecting diversity
  • Supporting diverse working styles
  • Ensuring occupational health and safety
Major means of identifying stakeholders' views and requests
  • Dialogue, information exchange meetings
  • Labor-management Congress
  • Employee engagement survey
  • Risk hotline
Stakeholder point of contact Human Resources and Administration Division, Legal Division, Business Planning Division

Communication Method and Case Study

Messages from Top Executives

In FY2018, the President of KIOXIA visited every business site in Japan to deliver management vision and measures to employees who were at “Specialist” level or higher at the beginning of the half semester. The aim was to increase the employees' motivation by directly delivering messages following management decisions that affect the whole company.

Promoting Labor-Management Dialogue

KIOXIA supports the principles of the Universal Declaration of Human Rights, the United Nations Global Compact, and the OECD Guidelines for Multinational Enterprises, and works to ensure that its employees enjoy fundamental labor rights. The labor agreement concluded with the KIOXIA Labor Union, KIOXIA stipulating that the Labor Union has the three basic rights - the right to association, the right to collective bargaining and the right to act collectively.
At the KIOXIA Labor-Management Congress held every six months, KIOXIA discusses its business policies with representatives of the Association of KIOXIA Union in Japan. KIOXIA Group companies overseas hold similar discussions with their labor unions or employee representatives in accordance with the laws and regulations of the countries and regions in which they operate.

Employee Engagement Survey and Disclosure of Results

KIOXIA has conducts an employee engagement survey in order to solicit feedback from employees, and to periodically monitor the level of employee understanding of, and agreement with the company's policies. We share the survey results with employees, and our President sends a message addressing and commenting on these; in this way we use the survey to create a more open corporate culture.

Local Communities

 Local Communities
Key responsibilities
  • Stimulating local economies
  • Respecting different customs and cultures
  • Engaging in social contribution activities in local communities
  • Preventing accidents and disasters at business sites
Major means of identifying stakeholders' views and requests
  • Dialogue, information exchange meetings
  • Factory visits
  • Holding summer festivals to promote communication with residents and to revitalize communities
  • Providing opportunities for community workshops to sell their products
  • Employees participation in community activities
Stakeholder point of contact Each business site

Communication Method and Case Study

Environmental Communication

We communicate with local communities about our environmental efforts by means of such initiatives as factory visits and by running classes at elementary schools. This is so that a wide range of stakeholders, such as the communities around Yokkaichi Plant – including schools, customers, companies and students – can learn about KIOXIA Group's activities.

Supporting Local Community Development

KIOXIA Group sees it as our responsibility as a good corporate citizen and as a member of the local community to not just leverage our business activities to address issues faced by local communities, but to engage in business activities that are rooted in the area, such as promoting regional employment and trade with regional companies.

Contributions to Society

As a good corporate citizen, KIOXIA Group is strives to build better relationships with the communities where we conduct our business.
At the eco-charity bazaar that our Yokkaichi Plant has been hosting since 2007, we recycle unwanted household goods and donate all profits from the bazaar to the Yokkaichi City Greening Fund.

Governments and public bodies

 Governments and public bodies
Key responsibilities
  • Complying with laws and regulations, and paying taxes
  • Supporting government policies that address social issues
Major means of identifying stakeholders' views and requests
  • Dialogues and proposals via economic associations and industry bodies
Stakeholder point of contact Each business site, Business Planning Division

Communication Method and Case Study

Job Creation and Tax Contribution

KIOXIA Group is expanding its business around the world. The jobs we create help support local communities, especially the production facilities that employ large numbers of local people.
By paying taxes in accordance with national laws and regulations, the group companies and their employees make an economic contribution to the countries and regions where they operate.

Participation in Industry Associations

KIOXIA actively participates in the activities of Keidanren (the Japan Business Federation), the Japan Electronics and Information Technology Industries Association and other industry organizations to help address various social issues.

NPOs・NGOs

NPOs・NGOs
Key responsibilities
  • Collaborating on and helping to solve global social issues
  • Collaborating on corporate citizenship
Major means of identifying stakeholders' views and requests
  • Dialogue through collaboration
  • Exchange of views during stakeholder dialogue
Stakeholder point of contact Each business site, Business Planning Division

Global environment

 Global environment
Key responsibilities
  • Mitigating climate change
  • Reducing waste discharges
  • Reducing release of chemicals
  • Conserving biodiversity
Major means of identifying stakeholders' views and requests
Stakeholder point of contact Environment Planning Promotion Group

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