Quality Control Policy

In accordance with the basic commitment of KIOXIA to enrich the lives of people and broaden their opportunities by continuing to develop advanced memory technology and services, our policy is to provide products of high quality that are safe and constantly refined in line with customer requirements by means of creative techniques and the continuous pursuit of value.
 

  1. We comply with all relevant laws and provide quality and reliable products that match customer requirements.
  2. We perform quality manufacturing in a mass production environment from the design & development stage and work to improve product security, to consider the environment, and to maintain high technical standards.
  3. We aim for consistent improvement by pursuing root causes and continually improving our quality management systems.

Standards of Conduct During Quality Assurance

  1. We engage in quality assurance from the customers' point of view.
  2. We observe relevant laws and contracts and respect the rights of customers and third parties.
  3. We deploy quality control systems aimed at achieving 100% quality.
  4. We ensure that all of our departments and employees follow our quality control policies.
  5. We aim for constant improvement by investigating the root causes of process failures and conduct through risk analysis in order to prevent any re-occurrence.
  6. We collect, analyze and appropriately disclose information with the aim of preventing quality issues.

Standard of Conduct regarding Product Safety and Product Security

  1. We observe both Japanese and overseas laws and regulations governing product safety and product security.
  2. We collect, and proactively disclose, a wide range of information about any product issues.
  3. We immediately report any product issues to the authorities concerned in accordance with relevant laws and regulations.
  4. We promptly inform customers when the need to recall and repair products arises.
  5. We appropriately urge caution and display warnings when deemed necessary in order to help people use our products in a safe manner.
  6. If an accident should occur, we carry out a thorough analysis of the causes and take necessary measures to prevent it from recurring. We also strive to prevent accidents by predicting risk at the design stage.
  7. We strive to eliminate vulnerabilities from products prior to shipment.
  8. We collect a wide range of information on product vulnerabilities in order to reduce risk.
  9. We implement product security measures on a broad scale in cooperation with the relevant organizations.